General terms and conditions of Ootel.com
Generally
Our staff reserves the right, To refuse accommodation to people.
The under- or subletting of the rooms provided by the guest as well as their use for purposes other than accommodation require the prior written consent of the hotel management.
Check-In und Check-Out
Booked beds/rooms are available at the earliest 14:00 available on the day of arrival. Check-in for reservations is only until 18:00 clock possible. Please always announce delays by email or telephone. New Year's Eve excluded. Guaranteed, also with check-in after 18:00 Clock, Only bookings paid in full in advance will be accepted (Credit card or bank transfer).
The beds/rooms must be made up no later than on the day of departure 11:00 o'clock must be evacuated. Otherwise, prior agreement with the hotel staff is necessary. If the time is exceeded, the hotel can be held liable for the resulting additional expenses or. for additional use of the bed/room until 16:00 Time of departure day 50% the full accommodation price (current daily prices) invoice and from 16:00 Clock 100% of the accommodation price. This can also be booked in advance.
Preis- and payment terms
Ootel.com is obliged, to provide the beds/rooms booked by the guest/customer and to provide the agreed services. The guest/customer is obliged, to pay the hotel prices agreed for the bed/room rental and the other services used by him. This also applies to the hotel's services and expenses to third parties arranged by the customer. The Ootel.com Berlin is authorized, 50% of the total price as advance payment for the booking. Otherwise, the amount of the advance payment must be agreed contractually in advance. The total outstanding amount of the booking must be paid in advance upon arrival. For reservations during trade fair times, Holidays and regional events require a full deposit.
The Ootel.com Berlin calls on the customer, to confirm your booking by paying a deposit or providing credit card details. If the customer does not comply with this obligation, Ootel.com Berlin does not guarantee the accommodation.
The prices can also be changed by Ootel.com, if the customer makes subsequent changes to the number of beds/rooms booked, the length of stay and/or other hotel services are agreed with the hotel. The agreed prices include the respective statutory VAT, but not the accommodation tax in the amount of. 5% of the total price, if this occurs. The accommodation tax is payable locally upon check-in. If the period between conclusion of the contract and fulfillment of the contract is exceeded 4 Months and the price generally charged by Ootel.com for such services increases, this can increase the contractually agreed price, at most however 10%.
In the event of late payment, Ootel.com is entitled to interest, at the usual market interest rate.
Ootel.com is authorized, to demand an appropriate advance payment or security deposit upon or after conclusion of the contract, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
If the guest chooses the “Non-cancellable booking” category (Non refundable)“, Payment of the full booking amount is due immediately upon booking and can be requested from the hotel at any time. Even in the event of cancellations or no-shows (No Show) the full amount must be paid.
Reservation- and booking conditions
A reservation request is not a binding reservation or. Ticketing. The booking is binding, as soon as confirmation is given and a guarantee is provided in the form of advance payment or the deposit of credit card details. The customer purchases, unless otherwise contractually agreed, no entitlement to the provision of specific rooms or. beds. The booked room type will be provided if possible. The ultimate beds- or. Room allocation is based on availability by the hotel management.
When booking the rooms “Hotel rooms 4 Beds", "Hotel room 6 Beds", "Hotel room 8 Beds", "Hotel room 10 Beds” you agree, to stay in the rooms with other hotel guests, There should still be available beds in the respective rooms. All other rooms are not affected by this rule.
Group reservations
Bookings of ten or more people are considered group reservations. Groups must provide a group leader. For group bookings, a deposit of: 50% of the total price is a contractual condition. The remaining amount is 15 To be paid days before arrival. Groups from abroad must pay the total amount 100% up to 4 Transfer weeks before arrival.
Groups with children and young people must be led by at least one or more accompanying persons, depending on the group size. The accompanying person(s) must be of legal age and have the appropriate authority, Stay at Ootel.com and be available all day in case of emergencies.
cancellation, Withdrawal from the contract (continuation)
Cancellations are only valid, if they are confirmed by Ootel.com. Ootel.com must inform the customer of the possibility of withdrawal at the latest when the contract is concluded. The following cancellation periods apply:
- a) Unless otherwise agreed, For individual reservations, cancellation is possible free of charge up to seven days before arrival. If canceled from the third day before arrival 80% of the agreed total price will be invoiced, but maximum for the first three nights. If a deposit has been made, this will be charged. During trade fair periods, cancellation free of charge is possible up to eight days before arrival. If canceled from the seventh day before arrival 80% of the agreed total price will be invoiced, but maximum for the first three nights.
Early departure is possible free of charge, if this is announced to Ootel.com at least three days in advance. Otherwise, the total price for additional overnight stays will be charged (maximum three nights).
- b) Unless otherwise agreed, Group reservations can be canceled free of charge until 6 Free weeks before arrival. For cancellations by 4 weeks before arrival 50 % of the agreed total price will be invoiced. For cancellations by 8 days before arrival 75 % of the agreed total price will be invoiced. For cancellations from 7. day before arrival or in case of no-show 100 % of the agreed total price will be invoiced.
Ootel.com Berlin can cancel reservations for the following reasons:
- a) if the deposit has not been paid on time,
- b) if the customer does not accept the hotel's terms and conditions,
- c) if the customer provides false information about himself or if he does not show up.
If the hotel withdraws with justification, the customer has no right to compensation.
Furthermore, Ootel.com is authorized, to withdraw from the contract extraordinarily for objectively justified reasons, for example, if force majeure or other circumstances for which the hotel/hostel is not responsible make fulfillment of the contract impossible.
Liability claims
Ootel.com is liable for the care of a prudent businessman. This liability is not in the area typical for performance, but limited to performance deficiencies, Damage, Consequential damage or disruptions, which are due to intent or gross negligence on the part of the hotel. If disruptions or deficiencies occur in the hotel's services, Ootel.com will endeavor to do so if the customer is aware of this or if the customer complains, to provide remedial action.
To make claims for damages, A report must be made to the local police and Ootel.com immediately after the damage occurs. The hotel's liability is based on the statutory provisions. valuables, Jewelry and cash are not the responsibility of Ootel.com. The customer is responsible for this himself. We recommend taking out appropriate travel insurance in such cases. The customer is liable for damage caused intentionally or negligently in and to the rooms, the furniture, on the building and inventory.
Miscellaneous
Bringing pets with you at Ootel.com is not permitted.
The maximum length of stay is up 14 Limited days per guest per calendar year. Tolerated excesses do not constitute a legal claim. Any wake-up orders, information, Brief- and shipments of goods for customers are non-binding.
Changes or additions to the contract, The acceptance of the application or these terms and conditions for hotel/hostel accommodation must be made in writing and agreed with the hotel management. Unilateral changes or additions by the customer are invalid.
fulfillment- and the place of payment is the hotel's headquarters.
Forgotten items or. Lost property will be forwarded upon request and at the customer's expense. Ootel.com agrees to do so, Keep lost property for six months.
German law applies. If individual provisions of these general terms and conditions for hotel accommodation are or become ineffective or void, this does not affect the effectiveness of the remaining provisions. In addition, the statutory provisions apply. Instead of the ineffective or. If the regulation is unenforceable, the one that is effective or. feasible regulation occurs, which comes closest to the entrepreneurial objective, which the contractual partners have pursued. Die o.g. Regulations apply in this case, that the contract turns out to be incomplete.
The Ootel.com FriendsCard is only included for direct bookings at Ootel.com 10% Discount applied. Customers, who book through third parties, are not entitled to the discount. Cumulative discounts are not granted.